experience

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Dave and Art at the Cow Camp grill ⇱

One of my favorite spring rituals at Sylvan Dale Guest Ranch is the first trip to Cow Camp—to make sure facilities are guest-ready. Until April we had about the driest winter on record, so the trail would have been passable about any time. When snow finally arrived—in what was officially spring!—we got a typical foothills winter’s worth of moisture in a couple of weeks. So the 4-wheel drive trail has been muddy and impassable. This is the first week I could get in without tearing up the trail or burying my pickup!

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customer-experience

source: printwand.com

So, why do I say “the customer is always wrong?” Sure, it’s provocative and grabs attention, but here’s the deal, more often than not, it is true! Why? Because you and I always have expectations.

Whether vague or deeply imagined, you anticipate what to expect when you get here.  And depending on whether you came for an adventurous dude ranch vacation or a relaxing bed and breakfast getaway, or for a destination wedding, or for our trophy fishing experience, company retreat, or horseback-riding adventure, your anticipation of each activity is bound to conjure up some images.

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