customer

customer-experience

source: printwand.com

So, why do I say “the customer is always wrong?” Sure, it’s provocative and grabs attention, but here’s the deal, more often than not, it is true! Why? Because you and I always have expectations.

Whether vague or deeply imagined, you anticipate what to expect when you get here.  And depending on whether you came for an adventurous dude ranch vacation or a relaxing bed and breakfast getaway, or for a destination wedding, or for our trophy fishing experience, company retreat, or horseback-riding adventure, your anticipation of each activity is bound to conjure up some images.

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